Privacy Policy

Last Updated: October 1, 2026

The Plumbing Repair Doctor LLC (“The Plumbing Repair Doctor,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how information is collected, used, and handled when you visit our website, contact us, request plumbing services, or otherwise interact with us online.

This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used or disclosed, and the choices that may be available to you.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information collected automatically when you use our website.

Information You Provide to Us

When you contact us, request service, request an estimate, submit a website form, call us, email us, or otherwise communicate with us, we may receive information such as:

• Your name
• Email address
• Telephone number
• Service or property address
• City or location
• Details about the plumbing service or problem you are contacting us about
• Preferred appointment or contact information
• Messages, comments, or other information you choose to provide

Please do not submit information through our website that is not necessary for us to respond to your inquiry or provide the requested service.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from technical information
• Referring website or source
• Pages viewed
• Time spent on pages
• Date and time of visits
• Navigation and interaction information
• Cookie and similar technology identifiers

We use this information to operate, secure, analyze, and improve our website and the experience we provide to visitors.

2. How We Use Information

We may use information collected through the website to:

• Respond to inquiries and service requests
• Communicate with prospective and existing customers
• Schedule or coordinate plumbing services
• Provide requested estimates or service information
• Understand the plumbing services visitors are interested in
• Operate and maintain our website
• Improve website usability, content, navigation, and performance
• Analyze website traffic and visitor behavior
• Detect, investigate, or prevent fraud, misuse, security incidents, or technical problems
• Maintain business and customer records where appropriate
• Comply with applicable legal or regulatory requirements
• Protect our rights, customers, employees, property, or business

We do not intend to use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website, improve performance, and support analytics.

Cookies are small data files that websites may store on or access from a visitor's browser or device.

We may use different types of cookies or similar technologies, including:

Essential Technologies

These technologies support website functionality, security, navigation, and other features necessary for the website to operate properly.

Analytics Technologies

Analytics technologies help us understand information such as which pages visitors view, how visitors navigate through the website, how long visitors remain on certain pages, and which areas of the website may need improvement.

Preference Technologies

Where applicable, these technologies may help remember certain preferences or settings associated with a visitor's browser.

Your browser may allow you to block, delete, limit, or receive notifications about cookies. Disabling certain cookies may affect how some website features function.

Where a cookie preference or consent tool is made available on our website, you may also use that tool to manage available preferences.

4. Microsoft Clarity

We use Microsoft Clarity to better understand how visitors interact with our website and to identify opportunities to improve website usability and customer experience.

Microsoft Clarity may collect or process website interaction and diagnostic information such as:

• Pages visited
• Clicks and taps
• Scrolling behavior
• Mouse movement or similar interaction information
• Session and navigation activity
• Device and browser information
• Technical website-performance information
• Pseudonymous identifiers and cookie-related information

Clarity may use first-party and third-party cookies or similar technologies to associate website interactions with sessions and provide aggregated website analytics. Microsoft documents that Clarity can collect interaction data such as clicks, scrolling, mouse movements, and page-rendering activity.

Information collected through Microsoft Clarity is processed subject to Microsoft's applicable terms, privacy practices, and data-handling requirements.

Microsoft also provides consent-management functionality for Clarity, including controls affecting analytics and advertising-related storage where applicable.

We use Clarity to understand website performance and visitor experience, not to diagnose plumbing issues or make decisions about whether an individual is eligible to receive plumbing services.

5. How We May Share Information

We may disclose information when reasonably necessary to operate our business or website.

Information may be provided to categories of third parties such as:

• Website hosting and infrastructure providers
• Website development, maintenance, or security providers
• Analytics providers, including Microsoft Clarity
• Communication or business-service providers
• Contractors or service providers assisting with legitimate business operations
• Professional advisers where reasonably necessary
• Government agencies, regulators, courts, law enforcement, or other parties where disclosure is legally required or reasonably necessary to protect legal rights

Service providers may receive information only as appropriate for the services they perform or as otherwise permitted by applicable law.

We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable legal requirements.

6. Sale and Sharing of Personal Information

We do not sell personal information for monetary payment as part of our ordinary plumbing business operations.

Some analytics, advertising, or digital technologies can be treated as “sharing,” “targeted advertising,” or a similar activity under certain privacy laws depending on how those technologies are configured and used.

If applicable law provides you with rights concerning such processing, you may contact us using the methods described in the Contact Us section below.

7. Third-Party Services

Our website may rely on third-party services to provide hosting, analytics, technical functionality, communications, or other business services.

Third-party providers may process information according to their own privacy policies, terms, and legal obligations.

Our use of a third-party provider does not mean that we control every aspect of that provider's independent data practices.

We encourage visitors to review the privacy information provided by third-party services when appropriate.

8. Third-Party Links

Our website may contain links to websites or online services operated by third parties.

If you follow a third-party link, the privacy practices of that third party will apply to your interaction with its website or service.

The Plumbing Repair Doctor LLC is not responsible for the privacy practices, security, content, or operation of websites that we do not control.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to or maintain records of customer inquiries
• Provide or document requested services
• Maintain appropriate business records
• Resolve disputes
• Protect legal rights
• Prevent fraud or misuse
• Satisfy accounting, tax, regulatory, contractual, or legal obligations

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information under our control against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

For that reason, you should use appropriate care when submitting information online and should not send highly sensitive information through ordinary website contact forms unless specifically requested through an appropriate secure method.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to your information, you may have certain privacy rights.

These may include the right to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about how certain personal information is used or disclosed
• A copy of certain personal information where applicable
• Opt-out choices relating to certain forms of data processing where applicable

Not every right applies in every situation, and applicable law may permit or require us to retain certain information.

To submit a privacy-related request, please contact us using the information or contact methods provided on this website.

We may need to take reasonable steps to verify your identity before responding to certain requests.

12. Cookie and Browser Choices

You may be able to control cookies using your browser settings.

Most browsers allow users to:

• View stored cookies
• Delete existing cookies
• Block certain cookies
• Block all cookies
• Receive notifications before cookies are stored

Blocking or deleting cookies may affect certain website functionality or analytics features.

Microsoft Clarity also supports privacy and consent controls associated with its analytics technology.

13. Do Not Track and Privacy Signals

Browsers and devices may offer privacy-related settings, including “Do Not Track” or other privacy preference signals.

Because standards and legal requirements concerning these signals may vary, our response may depend on the technology involved, our website configuration, and applicable law.

Where we are legally required to recognize a supported privacy preference signal, we will handle that signal as required by applicable law.

14. Children's Privacy

Our website and plumbing services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through this website.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review the matter and take appropriate action.

15. Information About Other People

If you provide personal information relating to another person, such as a property owner, tenant, family member, business contact, or other individual, you should have appropriate authority to provide that information to us.

Please provide only the information reasonably necessary for us to respond to the inquiry or provide the requested service.

16. Business Transfers

If The Plumbing Repair Doctor LLC is involved in a merger, acquisition, restructuring, financing, sale of business assets, or similar transaction, information maintained in connection with the business may be transferred as part of that transaction, subject to applicable law.

17. Legal Compliance and Protection

We may use, preserve, or disclose information when we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process
• Respond to lawful governmental requests
• Enforce applicable agreements
• Investigate fraud, abuse, or security issues
• Protect the rights, property, safety, or security of our company, customers, website visitors, employees, or others

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, technology, services, business practices, or applicable legal requirements.

When this Privacy Policy is updated, the Last Updated date at the top of this page will be revised.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

19. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact:

The Plumbing Repair Doctor LLC

Pensacola, Florida

You may contact us using the telephone number, email address, or contact form provided on our website.

When contacting us regarding a privacy request, please provide enough information for us to understand and appropriately respond to your request without sending unnecessary sensitive information.